QA Manager (#1533)
Mico Inc.
Empower every brand by building lifetime trust through humanlike technology
Description
As the manager of the QA team that leads quality assurance for multiple products centered on our core product, you will be responsible for team management and for planning and promoting quality strategies.
Responsibilities
- Management of QA team members (goal setting, evaluation, development, 1-on-1 meetings, etc.)
- Formulation and promotion of QA strategies and roadmaps
- Design and improvement of quality control processes throughout the SDLC, and promotion of test efficiency improvements
- Formulation and execution promotion of test automation strategies
- Improvement of overall organizational quality through sharing and resolving quality issues in collaboration with stakeholders, including Development and SRE
- QA team hiring activities (hiring plans, interviews, onboarding)
- Budget and resource management
Organizational Structure
The planned assignment is to the JPN-QA team within the Innovation & Engineering Headquarters.
There is an IND-QA team at the India base, and work will be carried out in cooperation with managers at other locations.
Tools / Languages / Environment
- Task management: ClickUp
- Test case management: TestRail
- Test automation framework: CodeceptJS
- CI: GitHub Actions
- Document management: Notion, Google Docs
- Communication: Google Meet, Slack
Requirements
- At least 3 years of team management experience
- At least 5 years of web-related testing / QA experience
- Experience in test planning, design, and execution as a QA engineer
- Experience introducing and promoting test automation
- Knowledge and experience in software quality management
- Japanese: Business level
- English: Daily Conversation level or above
Preferred Experiences
- Experience launching a QA team or scaling an organization
- Hands-on experience in test automation using frameworks such as Selenium, Cypress, Playwright, etc.
- Experience integrating and operating tests in CI/CD environments
- Experience in web application development (backend or frontend)
- Management experience in a startup or agile environment
- Experience collaborating with global teams across different time zones and cultures
We are looking for
- Someone with a strong commitment to quality assurance who can foster a quality culture across the organization
- Someone who can collaborate smoothly with members from different cultures and diverse backgrounds
- Someone who can take a broad, high-level perspective to build strategies and lead teams
- Someone who can support the growth of team members and maximize team performance
- Someone who can proactively find solutions even in difficult situations
- Someone who can communicate smoothly with executives and other departments
- Someone who can drive projects forward by involving and aligning those around them
Employment Conditions
Salary
Approximately 8M-12M JPY (based on skills & experience)
Location
Work location will be determined after confirming preferences.
Depending on job duties, flexible working styles are available, including remote work and office attendance.
Osaka Office
6-38 Ofukacho, Kita-ku, Osaka-shi, Osaka
Grand Green Osaka North Building, JAM BASE 5F
JAM-OFFICE 5-A / 5-B
Tokyo Office
2-14-4 Kita-Aoyama, Minato-ku, Tokyo
the ARGYLE aoyama 6F
WeWork The Argyle
Employment Type
Full-time Employee
About Mico
Mico (formerly Micoworks) is a fast-growing Japanese SaaS company founded in 2017, headquartered in Osaka, and with offices in Tokyo, India and the Philippines. Its mission is to “empower every brand by building lifetime trust through humanlike technology”, helping businesses build stronger, more personal relationships with their customers.
Mico’s products include Mico Engage AI (a customer engagement solution), Mico Voice AI (an AI automated calling solution), Micomii (a digital membership card LINE mini app), Mico Message (a LINE 1-to-1 chat solution), and BizClo (an enterprise LINE 1-to-1 chat solution).
Mico has grown to around 260 employees (as of April 2025) and more than 3,200 brand customers, backed by leading investors including Vertex Growth, JAFCO Group and Mizuho Capital. It raised 3.5 billion JPY in a Series B round in 2023 and plans to become Asia’s No.1 brand-empowerment company by 2030.
What's on offer
- Flexible hybrid model: Hybrid work with minimal office presence. We encourage office attendance once a week but stay flexible to support parenting and personal needs, using a flextime system with core hours of 10:00-16:00. Our “Life and Health Leave” system allows employees to take up to 6 days per year for daily errands like medical visits or paperwork.
- Substantial learning investment: To support skill development and career growth, we provide an annual subsidy of up to 55,000 yen for book purchases, external seminar fees, language school costs, and more.
- Open communication culture: Weekly company-wide meetings with leadership recognition and transparent quarterly business updates across all levels. Twice a year, we host our “All Hands” event, bringing together all employees across our Japan, Philippines and India offices.
- Leadership development: Systematic management training in collaboration with external partners, focusing on talent development and organizational operations, for employees in management roles.
- A diverse company – we are a group of 260+ people from 20+ nationalities, working across 4 locations.
This is a direct job posting from Mico Inc.
To apply for this role, please email a copy of your resume, along with a brief self-introduction & explanation of your interest in the role, to mico@paulroberts.jp. Your application will be forwarded directly to Mico for review.
Note: Please ensure you meet the language requirements of the role before applying. This position is only open to residents of Japan.
To apply for this job email your details to mico@paulroberts.jp.